Shipping policy

Thriving International — operated by Thriving Global Wellness (Pty) Ltd
Last updated: 4 September 2026

1. Where we ship

All orders are picked, packed and dispatched from our fulfilment partner's premises in Cape Town, South Africa.

South Africa: nationwide delivery via our courier network.

International: we currently ship via DHL to the following destinations:

Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

If your country is not listed, we are not currently able to deliver to you. Please contact us and we will let you know if that changes.

2. Shipping rates

Shipping is calculated at checkout and shown in full before you pay.

South Africa

  • Standard delivery: R100
  • Express delivery: R150
  • Free standard delivery on all orders of R770 or more

International

  • DHL delivery: R310 flat rate to all destinations listed above

3. Order processing

Orders are packed the same day you place them, or the next morning for orders placed later in the day. Packing and dispatch happen Monday to Friday, excluding South African public holidays — orders placed over a weekend or public holiday are processed on the next business day.

You will receive a tracking link by email as soon as your parcel is collected by the courier. Please allow up to 24 hours for tracking to become active.

4. Delivery timeframes

The timeframes below are estimates measured from dispatch, not from the date you order, and they are not guaranteed.

South Africa

  • Main centres (Cape Town, Johannesburg, Pretoria, Durban, Gqeberha, Bloemfontein): 2–4 business days
  • Regional and outlying areas: 3–5 business days
  • Express: 1–2 business days to main centres

International

  • Via DHL: typically 5–10 business days, subject to customs clearance in the destination country

Customs clearance is outside our control and can add time to international deliveries. Delays caused by customs, incorrect address details, or a failed delivery attempt are not grounds for a refund of shipping charges.

5. Import duties and taxes (international orders)

The price at checkout does not include import duties, taxes or customs charges. As the importer of record, you are responsible for these, and they are payable to the courier or your customs authority before delivery.

It is your responsibility to confirm that our products may be lawfully imported into and possessed in your country before you order. Rules on food supplements, botanical ingredients and mushroom extracts differ significantly between countries, and some of our products may not be permitted in every destination we ship to. We cannot advise on the import rules of individual countries.

Where a parcel is seized, returned or destroyed by customs, we are not able to refund the order or the shipping charge.

6. Packaging

We ship plastic-free wherever we can — brown kraft paper and cardboard, chosen so the packaging can go straight into your recycling or compost.

Our powders and capsules should be stored in a cool, dry place out of direct sunlight. In summer, please try to collect parcels promptly rather than leaving them in a hot vehicle or letterbox.

7. Delivery addresses

We deliver to street addresses and, where the courier supports it, to pickup points. We are not able to deliver to PO Box addresses.

Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been collected by the courier, and re-delivery to a corrected address may incur a further charge. Orders returned to us as undeliverable because of an incorrect or incomplete address are handled under our Refund & Returns Policy, and the original shipping charge is not refundable.

8. Failed or missed deliveries

Our couriers will normally attempt delivery twice before returning a parcel to the depot. Please make sure someone is available to receive your order, or select a pickup point at checkout where one is offered. Parcels left unclaimed at a depot and returned to us are handled under our Refund & Returns Policy, and the original shipping charge is not refundable.

9. Lost or damaged parcels

If your parcel arrives damaged, please photograph the outer packaging and the contents before unpacking further, and contact us within 48 hours of delivery as set out in our Refund & Returns Policy.

If your parcel has not arrived within 10 business days of the end of the estimated delivery window, please contact us and we will lodge a claim with the courier. Courier investigations can take up to 21 days to resolve. We will keep you updated throughout and will replace or refund a confirmed lost parcel once the claim is concluded.

10. Risk and title

Risk in the goods passes to you on delivery to the address you provided, or on collection from a pickup point.

11. Contact

Any question about a delivery: info@thriving.international, quoting your order number. Support hours are Monday to Friday, 09:00–17:00 SAST.

This document is a store policy, not legal advice. Delivery timeframes and charges should be confirmed against your current agreement with your fulfilment provider before publishing.